Behind the Scenes: Episode 110 – Automated Support with Elio and IBM Watson

Welcome to the Episode 110, part of the continuing series called “Behind the Scenes of the NetApp Tech ONTAP Podcast.”

Note: This episode was formerly Episode 109. It got pulled and re-posted to allow IBM to review it.

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This week on the podcast, we invited Ross Ackerman (@theRossAckerman) in to discuss what Elio of SolidFire fame has been up to lately and how IBM Watson is using machine learning to automate some of the low hanging fruit support cases.

Finding the Podcast

The podcast is all finished and up for listening. You can find it on iTunes or SoundCloud or by going to techontappodcast.com.

This week’s episode is here:

Also, if you don’t like using iTunes or SoundCloud, we just added the podcast to Stitcher.

http://www.stitcher.com/podcast/tech-ontap-podcast?refid=stpr

I also recently got asked how to leverage RSS for the podcast. You can do that here:

http://feeds.soundcloud.com/users/soundcloud:users:164421460/sounds.rss

Our YouTube channel (episodes uploaded sporadically) is here:

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